Your Cloud Storage Provider offers a Desktop Sync application. These apps allow you to sync your FloQast folders to your desktop and access them through your File Explorer rather than accessing them through the web. FloQast integrates with Box, Dropbox, OneDrive, Google Drive/Shared Drive, and Egnyte; each of these providers offers their own desktop sync applications. In many cases, using these desktop sync apps provides the best user experience, and we strongly encourage your team to edit your Excel files this way!
However, your Desktop Sync app can freeze or run into other performance issues that prevent your changes from being pushed to "the cloud." The cloud version (or the web version) of your provider is the source of truth for your files. Your changes that you make locally should be pushed to the web, and vice versa, any changes that you/others make to this central repository should sync down and be reflected on your desktop sync app.
Symptoms of Frozen Desktop Sync App:
If you ever notice a discrepancy between the files on your desktop and the files that FloQast is recognizing, you should sign into the web version (i.e. box.com, dropbox.com, onedrive.live.com, drive.google.com, yourdomain.egnyte.com) of your cloud storage provider and review the files there. If they do not match the files (either in number of files, or last-modified time of files) that you have saved locally, then your desktop sync app is not pushing your changes.
Quit and Restart your Desktop Sync App:
To address this discrepancy, you can try restarting your desktop sync app. You will need to locate the app that is running in the background. These background apps should be visible within the tray on the bottom right-hand side of your screen. Note: you may need to click the ^ arrow to display more background applications:
Google Drive & Google Shared Drives: