Note: If you prefer to watch a video on this topic, please visit our FloQademy FAQ course!
For security, only users with the role of “Admin” or “System Admin” can generate temporary passwords. With this temporary password, other users can access their FloQast account and set a new password (non-SSO users only).
Please reach out to an Admin on your team and request a temporary password. Additionally, feel free to share with them the instructions below:
The following is a screenshot showing how an Admin can reset passwords under Admin Settings > Users > Kebab button next to desired user > Reset Password
After this, the Admin will be provided with a temporary password, which they can then send to the user to reset their password.
Single Sign-On
If you use SSO to log into FloQast, you cannot reset your password via the FloQast website. Instead, you will need to reset the password through your SSO instance.
If attempting to log into FloQast via SSO, make sure you are attempting to log in through the appropriate SSO login URL:
- US database: https://www.floqast.app/login/sso
- EU database: https://eu.floqast.app/login/sso
- APAC database: https://au.floqast.app/login/sso