If the connection between FloQast and your cloud storage provider breaks, a FloQast Admin User must log in to FloQast and re-establish the sync. For consistency in the API integration, we recommend that the same user establish the connection again.
Important Note: If you wish to update the account that is used for syncing cloud storage to FloQast, please contact support@floqast.com. We have a process for this!
The following steps will re-establish the connection between FloQast and your cloud storage provider:
- Login to the FloQast app and click the gear icon in the top right corner to access the Admin Settings.
- Select the 'Entities' tab.
- Select 'Manage' on the right-hand side of any of your entities. Please note that you will only need to perform the sync for one entity and it will apply to all entities.
- Scroll down to the Integration Settings section and select 'Update <Storage Provider> Credentials.' You will be redirected to your cloud storage provider and will be able to complete the authentication with the same account that was previously synced.