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NetSuite
If the balance in the per-NetSuite column does not match the value you are expecting to see, a FloQast Admin can check the reconciliations settings to ensure that they are correct. The most common fix is to assign the correct subsidiary(s) to mirror the way you are running your Trial Balance in NetSuite. If the subsidiary field is left blank in FloQast, then the default will be to consolidate balances across ALL of your subsidiaries.
Intacct
If the balance in the per-Intacct column does not match the value you are expecting to see, a FloQast Admin can check the reconciliations settings to ensure that they are correct. The most common fix is to assign the correct location(s) to mirror the way you are running your Trial Balance in Intacct. If the location field is left blank in FloQast, then the default will be to consolidate balances across ALL of your locations.
If your locations have the option to include subs, we typically see teams use this option. Choosing to include subs ensures that entries booked to sub-locations in Intacct roll up into the balance reflected in FloQast.
QuickBooks Online
The most common cause behind an incorrect balance being pulled into FloQast from QBO is an account being set to a Cash Basis rather than an Accrual Basis in QBO. Changing an account from Cash Basis to Accrual Basis often takes care of discrepancies between FloQast and QBO. Here are the steps to check and change this setting:
- Go to the Settings in QuickBooks, and then click Account and Settings.
- Select the Advanced tab.
- In the Accounting section, click the Edit pencil icon.
- Under the Accounting Method field --> does it say "Accrual" or Cash"?
- If it is set to Cash, please change to Accrual.
- Go back to FloQast and run a Refresh.
If the account balance in FloQast is still incorrect, please reach out to support@floqast.com.