Note: If you prefer to watch a video on this topic, please visit our FloQademy FAQ course!
When this error, sign-in information is incorrect, is received it means that FloQast has lost its connection with your ERP. In order to restore, a user with an Admin role must enter the appropriate credentials under Admin Settings.
Intacct
{
"errorType": "AUTH_ERROR",
"message": "Sign-in information is incorrect",
"status": "500"
}For users who have set up a Web Services User in Intacct, the User ID will be floqastintegration with its corresponding password as shown below. We strongly encourage using a dedicated web services user like this! If you were previously synced using an Intacct user’s personal credentials, re-entering these updated credentials will also restore your sync. The sync between FloQast and Intacct likely broke because of an updated Intacct password for the user that was synced in FloQast.
You can update the credentials within the Admin Settings > Entities tab > Click to Manage the desired entity > Scroll down and click to Update Intacct Credentials.
NetSuite
For NetSuite users, FloQast requires Token Based Authentication (TBA).
{
"code": "USER_ERROR",
"faultcode": "soapenv:Server.userException",
"faultstring": "soapenv:Server.userException",
"message": "Invalid login attempt.",
"status": 500
}In order to first obtain a working Token and Secret from NetSuite, please refer to the NetSuite TBA Setup guide provided during your FloQast implementation. You will need to perform steps 4-6 again to generate a new token. If you no longer have access to this guide, please contact support@floqast.com for a new copy!
You can update the credentials within the Admin Settings > Entities tab > Click to Manage the desired entity > Scroll down and click to Update NetSuite Credentials.
If by chance the token gets broken or the integration role does not have access to all subsidiaries, please contact support@floqast.com and our support team will walk you through reestablishing NetSuite TBA.