Were the updated settings applied to the correct period?
When making updates to the Reconciliation/Checklist settings, the changes are saved to the current month and all periods going forward. In order for them to be applied back to previous months, Admins and Managers can toggle to the Admin settings and elect to save the Reconciliation/Checklist templates back to previous months as well.
Already completed?
Any time a Checklist or Reconciliation item is completely signed-off, the settings are locked in place. FloQast will not overwrite or update any settings for Reconciliation or Checklist items that have been completed to ensure that your historical data is preserved.
Redo mode?
When a Reconciliation falls out of balance, it enters redo mode. Redo Mode is what happens when a signed-off Reconciliation falls out of balance after sign-off. The reconciliation enters a redo state, and original sign-offs are suspended/frozen (shown as orange). A new sign-off is required once the Trial Balance/supporting documents are updated so it ties out again. If Strict Tie-Out Mode is enabled, sign-offs are prevented on reconciliations that are not tied out. If a signed-off rec falls out of balance, current sign-offs are suspended, assignees are notified, and a new sign-off is required.
While in redo mode, updated settings are unable to be applied. Please reach out to FloQast Support if the Reconciliation needs to be cleared. These settings are locked in place to preserve the audit trail since there was a material change in balance.
Folder Locked?
If a folder is locked, any updates made to the items within will not be applied, and no new items will be added.