If your documents are stored in your cloud storage and are not syncing back to FloQast, there are a few reasons why this could happen that should be researched.
First, is to ensure your file that contains the hashtag reference is saved as a .xlsx or a .xls file. If the document is saved as a .xlsm or an older version of .xls, then the file will not pull back into FloQast.
Occasionally, you may have to remove and re-save the document in your cloud storage provider and then refresh FloQast in order to see the document pull in. In this instance, we recommend logging into the web version of your cloud storage provider first to see if the document was synced back to the network cloud and if it did not, go ahead and re-sync the file.
Lastly, you cannot use the same account number multiple times with the hashtag reference in the same folder as FloQast will not know which balance to pull in.