To create a new issue, Admins and Managers can click on the "Create" button on the very right.
This will take you to a new window where you can fill out all the necessary information for your Issue such as Compliance Program, Testing Phase, Control ID, Issue Title, and Issue Description. You can only create an Issue if the Testing Status is pushed to Ineffective.
You can then Assess your Issue by choosing the Impact (Very low, Low, Moderate, High, Critical), Issue Type (Control Deficiency, Significant Deficiency, Material Weakness), and Deficiency Type (Design Deficiency, Operational Deficiency, Design Deficiency and Operational Deficiency).
Finally, you can add a Primary Owner and Secondary Owner to the Issue. Primary Owners are required but Secondary Owners are optional.
You will now be able to see the Issue on the Issues tab as well as in the Issues column on the Tests tab.
Drilling down into the Issue will also allow you to edit the Management Response and see if there are any Action Items that need attention.