To create a new issue, Admins and Managers can click on the Create button on the very right.
This will take you to a new window where you can fill out all the necessary information for your Issue such as Audit Project, Testing Phase, Control ID, Issue Title, and Issue Description. You can only create an Issue if the Testing Status is pushed to Ineffective.
You can then Assess your Issue by choosing the Impact (Very low, Low, Moderate, High, Critical), Issue Type (Control Deficiency, Significant Deficiency, Material Weakness), and Deficiency Type (Design Deficiency, Operational Deficiency, Design Deficiency and Operational Deficiency).
Finally, you can add a Primary Owner and Secondary Owner to the Issue. Primary Owners are required but Secondary Owners are optional.
You will now be able to see the Issue on the Issues tab as well as in the Issues column on the Tests tab.
If the Management Response and Action plan have not been addressed, the issue will say 1 Issue (1 Open), reminding you to add in Management Response and Action Plan.
Once you click on ‘1 Issues (1 Open)’ it will take you to the Issues tab filtered for the specific control, where you can click on the blue hyperlink ‘Update Mgmt Response and Action Plan’ to enter in the response and plan details.
